Saddle and Sage Return Policy

See item listing for Return Options, due to manufacturer guidelines each item in our store has a different return policy. You must call us at (602)790-7030 to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, so that we can continue to improve our service. Returns that are shipped without an Return Authorization Number (RA#) may have processing delays up to 45 days and will be charged a 10% processing fee.

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Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.) For your protection, we encourage you to send your return prepaid via UPS or FedEx. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

When requesting a refund, your original credit card will be credited once your return is processed and we have received a tracking number for proof of return. Refunds take 7-10 business days following proof of return. If using a prepaid gift card such as Visa, Mastercard, or American Express, please retain to ensure proper credit. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.

 

*Please Note: Items may be subject to a 10% handling and restocking fee. Due to safety standards and other regulations, we cannot accept returns for the following categories: Fly Spray, Discontinued Items, and other select products.